Delay Repay Improvements for Thames Link Line

Delay Repay Improvements for Thameslink Line

Posted Thursday, 13 October 2016 at 12:00

The Department for Transport has announced that our Thameslink line will be the first in the country to get the new enhanced delay repay scheme that kicks in after 15 minutes, rather than the current 30.

This is something my constituents have long been asking for, with many of them suffering delays just under the previous 30 minute limit on several days a week, making them late for work but ineligible to claim any money back.

While I’m incredibly pleased at this move, which I think demonstrates the DfT is finally recognising the plight of those of us who use Thameslink regularly, the fight doesn’t stop here.

Compensation for delays is all well and good but we need to improve the service on the line so there are fewer delays and we can all get to work and home again on time. Figures show that about 40% of the delays are the fault of Govia, the operating company, and most of the rest are due to problems with Network Rail’s infrastructure.

Investment and better management in both companies need to cut the delays experienced by my constituents and all the other people using the Thameslink line. I will keep lobbying Ministers and managers until that is what we get.

Nadine Dorries MP